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Smart Trade & Consulting, registered in Albania with VAT number: L72122041K, and legal address: Rruga Gjin Bue Shpata 10, Tirana 1001, Albania (hereinafter "Company" or "we") offers this website and its services, subject to the following terms and conditions (hereinafter "Terms and Conditions"). Please read these Terms and Conditions carefully before using our website or any of our services. If you do not agree to any statement of these Terms and Conditions, you must not use this website or any services provided by the Company.
The Company provides its services using a reservation system that operates under the brand www.booknride.al (hereinafter "Website").
By using the services provided on this website and accepting these Terms and Conditions, you enter into the Booking Agreement (hereinafter "Booking Agreement") with the Company.
These Terms and Conditions are an integral part of the Booking Agreement concluded between you, as the renter (hereinafter "Renter"), and the Company.
On the Website, the Renter can select and book a car from a range of cars provided by a number of different car rental providers. The Company itself does not own or run any of these provider companies, does not offer its own cars, and does not conclude car rental agreements on behalf of car rental providers.
The service provided by the Company includes providing information regarding available car rental providers, sending the Renter's reservation preferences (type of car, location, reservation date, rental term) to the provider, and sending the booking information (Voucher) to the Renter upon confirmation from the provider.
The Renter is obliged to pay for the Service regardless of whether the car rental takes place or not, with the Service and Rental Prices visible on the Website and in the confirmation Voucher sent to the Renter via email.
It is important for the Renter to understand that once the payment is made and the confirmation Voucher is sent, the agreement cannot be revoked.
A Voucher will be sent to the Renter via email once the Booking Agreement is concluded and the funds are transferred to the Company's bank account.
The payment methods accepted by the Company on the Website include valid credit/debit cards and PayPal. Payments for the Service are processed either directly by the Company or through its authorized affiliates (such as Paysera LT).
The payment types available depend on the agreement between the Company and the car rental provider. These options include:
The Renter should verify the payment methods of the car rental provider before booking, as different providers may have different payment preferences.
The Renter may cancel the booking up to 48 hours before the pick-up time and receive a Booking Credit for future use. If cancellation occurs less than 48 hours before the pick-up time, only the cost of Full Coverage (if purchased) will be refunded as Booking Credit.
No refund will be given if cancellation is requested after the originally scheduled pick-up time.
If the booking is made less than 48 hours before pick-up, it is non-refundable. Full Coverage, if purchased, is refundable until pick-up time.
In case of no-show (Renter does not pick up the car), the Renter may be charged an additional no-show fee.
Booking Credit can be used for payments on the Website and is valid for three years after issuance.
17. To make a booking, the Renter shall choose the required car class. The booking does not guarantee a specific car make or model, but a chosen class of car unless it is mentioned that the specific car model and make is guaranteed by the car rental provider. If the booked car class is available at pick-up time, it will be provided. In other cases, a car of the same or higher class will be provided. Infrequently, only cars of an inferior class can be provided.
37. After entering into the Booking Agreement, the Renter has no right to withdraw from the Booking Agreement according to the laws of the Republic of Albania.
57. If no information is given to the Company about the cancellation of the booking 48 hours before the pick-up time and the Renter does not arrive in time to take the booked car, it will be classified as a no-show and an additional no-show fee may be charged.
60. The Renter can modify their booking preferences by submitting a request via the My Booking section of the website no later than 48 hours before the pick-up date/time. The Company warns that modification requests received less than 48 hours before the pick-up date/time will not be processed and the Company is not responsible for any loss or damages suffered by the Renter in this case.
65. The Renter must present the following original documents (not copies) when picking up the car:
65.1. printed or electronic Voucher (depending on the car rental provider's requirements);
65.2. valid driver's license from the Renter's country of origin. It must be valid in the country where the car is being rented;
65.3. International Driving Permit. This may be required by some car rental providers as a supplement to the regular driver's license;
65.4. a valid passport or valid ID card (if accepted by the car rental provider);
65.5. a valid credit card in the same name and surname as the driver's license of the main driver with enough available funds to cover the security deposit;
65.6. other documents required by the car rental provider and mentioned in the Voucher.
71. Full Coverage is an additional service that the Renter can purchase from the Company for the purpose of being reimbursed the amount the Renter is charged for loss or damage to the vehicle under their Rental Agreement.
72. Full Coverage compensates the Renter for the amount of the deductible/excess deducted by the car rental provider or charged by the insurance company in the event of damage or theft (subject to the restrictions in paragraph 78). The maximum amount of compensation under Full Coverage is indicated on the Voucher.
72.1. Full Coverage is not a financial or insurance product and the Company does not provide any insurance advice or consultation services or personalized insurance recommendations regarding the Full Coverage product. Company may provide you with the information you need to make an informed decision about your rental and Full Coverage purchase.
73. Full Coverage does not replace a Collision Damage Waiver (CDW). The Company shall not assume any responsibility if a CDW is not included in the rental price and the Renter failed to provide valid proof of his/her own CDW as required by the car rental provider and mentioned in the Voucher.
73.1. Full Coverage is complementary in its nature, and it does not replace or modify any existing insurance policy that the Renter or the Company already have, and it does not provide any guarantees or warranties beyond those expressly stated in the Terms and Conditions. The Renter may choose to purchase Full Coverage as an additional layer of protection during the rental period, but this does not alter or supplant any other insurance products independently procured by the Renter. The decision to select Full Coverage is voluntary and based on the Renter's individual preferences and requirements.
84. The Booking Agreement, Terms and Conditions, and email communication, which is an integral part of the Booking Agreement, are governed by the laws of the Republic of Albania and will be interpreted in accordance with the laws of the Republic of Albania. The courts of general jurisdiction of the Republic of Albania shall have exclusive jurisdiction to settle any claim or dispute which might arise out of or in connection with these Terms and Conditions and the Booking Agreement.
85. The Company and the Renter agree on the procedure according to which the Terms and Conditions may be amended.
86. The Company shall notify the Renter of amendments to the Terms and Conditions and the effective date of said amendments on the Website, and the Renter shall be able to familiarize himself/herself with the Terms and Conditions in the new edition at least 14 (fourteen) days before the effective date thereof. The amendments also apply to those booking Services that occurred/entered into force before said amendments were made and that continue to exist on the effective date of the amendments. If the Renter disagrees with the amendments, he or she may, until the effective date of the amendments, submit a written notice to the Company regarding any disagreement with said amendments. If by the effective date of the amendments the Company has not received written notice from the Renter, the Renter shall be deemed to have agreed to the amendments and undertakes to comply with them.
87. The Company may immediately amend the Terms and Conditions unilaterally, without notifying the Renter thereof if the Renter does not qualify as a consumer in accordance with Latvian law, if the particular amendment is in the Renter's favor, or if some technical corrections are made therein.
88. The current version of the Terms and Conditions is available on the Website.
89. The Company is not responsible for commitments deriving from the car rental agreement concluded between the Renter and the car rental provider.
90. The company is not responsible for (and is not under any obligation to verify) wrongly entered or misspelled email addresses or driver names or incorrect phone numbers or credit card numbers.
91. The Company is not responsible for compensating the Renter for damages or losses resulting from the actions or cars of the particular car rental provider not complying with the rental agreement and/or applicable law.
92. If security deposits have been blocked or withdrawn, these transactions are initiated by the particular car rental provider on the basis of the car rental agreement concluded between the car rental service provider and the Renter. The Company as the booking company does not withdraw or block security deposits from the Renter's bank accounts or credit cards.
93. For the convenience of Renters, wording such as "cost of rental", "Pay now" and "Payable on arrival" may be used on the Website. The term "Pay now" refers to the Service price, while the term "Payable on arrival" refers to the price of the car rental, mandatory extras, and additional services chosen by the Renter which are all payable to the particular car rental provider.
94. If the Company offers to accept payment for the Service and for the rental, the Company acts on behalf of the particular car rental provider regarding receipt of the rental price (Full prepayment booking). However, the Company does not provide car rental services and transfers the car rental price to the particular car rental provider.
95. In some cases, it may be necessary to change the booking. These changes may be made by the Company or by the car rental provider. In all such cases, the Company shall advise the Renter as soon as reasonably possible before the pick-up date and if the proposed changes are unacceptable, the Renter will be offered a full refund. However, in such circumstances, the Company shall bear no additional liability for any direct or indirect losses the Renter may suffer as a result of such changes.
96. The Company reserves the right to terminate the Booking Agreement unilaterally and immediately by notifying the Renter via email in the following events:
96.1. information or indications have been received concerning the insolvency, bankruptcy or similar status or financial difficulties, as well as illegal actions, of the particular car rental service provider;
96.2. error (technical or human) caused by the Company or car rental service providers, if the provision of the car rental service becomes impossible or exceedingly difficult due to the respective error;
96.3. the Renter has not passed a security check carried out by the car rental service provider.
97. If the Company terminates the Booking Agreement, the Company shall repay the Renter the amount paid for the Service, Rental price (in case of Full Prepayment), and the amount paid for Full Coverage, if such service has been paid for by the Renter. The Company is not responsible for any other claims or complaints, including compensation of direct or indirect losses or non-material losses, any costs and expenses of the Renter in connection with this Booking Agreement and termination of the Booking Agreement and conclusion of any new Booking Agreement due to the terminated agreement.
98. The Company takes care that personal data of the Renter are processed according to the personal data protection requirements applicable in the European Union including the General Data Protection Regulation 2016/679. The Company ensures that the Renter's personal data will be processed in accordance with lawful business purposes in order to provide the Service requested by the Renter. The Renter agrees that:
98.1. in order to provide the booking Service, the Company is entitled to process and send the Renter's provided personal data and contact information (full name, date of birth, phone number and email address) and booking-related information to the car rental provider so that it can provide the requested rental service;
98.2. Renter's email address will be used by the Company to send confirmation of the booking in the form of a Voucher, inform the Renter of their Booking credit balance and its expiration date, and inform the Renter about significant changes in these Terms and Conditions or any of Company's other policies;
98.3. Renter's phone number will be used by the Company to clarify questions regarding the booking if they arise.
99. Exhaustive information about our processing of your personal data, which personal data we collect and process, for what purposes we use it, how long we store it, and other information is specified in the Privacy Policy.
100. It is allowed to use the Website to make car rental bookings. It is prohibited to use the Website for illegal purposes, namely, to make bookings that are speculative or false, or to obtain data on car rental providers or their car rental offers. By accepting these Conditions, the Renter agrees to use this Website only for its legal purpose.
101. Renter's complaints must be submitted through the My Booking page within 28 days of dropping off the car or the Company's legal address, Rruga Gjin Bue Shpata 10, Tirana 1001, Albania. Any complaint must be received no later than 28 calendar days after the last date of the rental period. The Company will not process any complaints received after that period. If the Renter corresponds to the definition of a consumer pursuant to the Consumer Rights Protection Law of the Republic of Albania, then the Renter shall have the right to submit a complaint within the term provided in that particular law.
102. If the complaint is related to the car rental provider's responsibilities, it should be addressed directly to the car rental provider. The Company will inform the Renter regarding how to proceed if needed.
103. Claims will be reviewed and a decision will be made within 28 calendar days from the date the claims were received depending on the level of difficulty of the case.
104. If within a period of 21 calendar days there is no reply from the Renter to any of the Company's emails, the case will be closed automatically without any resolution and/or compensation.