Privacy Policy

Book N’ Ride (“Book N’ Ride”, “we”, “our”, or “the Platform”) respects your privacy and is committed to protecting your personal data in accordance with applicable data protection laws, including GDPR principles.

By using the website and our services, you agree to this Privacy Policy and our Terms & Conditions.

If you do not agree with this Privacy Policy, you should not use our services.

1. What Personal Data We Collect

When you use Book N’ Ride, we may collect and process:

• full name,
• date of birth,
• phone number,
• email address,
• country of residence,
• booking information,
• payment-related information,
• account and login information,
• website usage and cookie data.

2. Why We Process Your Data

Booking & Rental Services

We use your data to:

• process reservations,
• issue booking confirmations and vouchers,
• communicate regarding your booking,
• share required information with rental providers,
• process payments and refunds.

Legal basis: performance of a contract.

Customer Support

We may contact you by email or phone regarding:

• booking updates,
• support requests,
• changes to reservations,
• operational issues.

Legal basis: legitimate business interest and contractual necessity.

Marketing Communications

If you choose to receive promotional emails, we may send:

• special offers,
• discounts,
• marketing campaigns,
• service updates.

You can unsubscribe at any time.

Legal basis: consent.

Analytics & Service Improvement

We may analyze booking history and website activity to:

• improve our services,
• prevent fraud,
• optimize user experience,
• conduct internal reporting and analytics.

Legal basis: legitimate business interest.

3. Payments

Payments are processed securely through authorized payment providers.

Book N’ Ride does not store full payment card information on its servers.

In some cases, payment-related information may be used to:

• process reservations,
• handle refunds,
• manage no-show charges,
• process security-related transactions authorized by the rental provider.

4. Sharing of Personal Data

We may share your personal data with:

• vehicle rental providers,
• payment processors,
• customer support tools,
• hosting and cloud service providers,
• analytics and marketing service providers,
• legal or regulatory authorities when required by law.

We only share the minimum information necessary to provide our services.

5. Data Retention

We keep personal data only for as long as necessary to:

• provide services,
• comply with legal obligations,
• resolve disputes,
• prevent fraud,
• enforce agreements.

Certain booking or transaction records may be retained longer where legally required.

6. International Transfers

Your data is primarily processed within the European Union or countries offering adequate data protection standards.

If data is transferred outside the EU/EEA, appropriate safeguards will be applied.

7. Data Security

We use appropriate technical and organizational security measures to protect your data, including:

• SSL encryption,
• secure payment processing,
• restricted access systems,
• fraud prevention measures.

While we take reasonable precautions, no online system can guarantee absolute security.

8. Your Rights

Depending on applicable law, you may have the right to:

• access your personal data,
• correct inaccurate data,
• request deletion of data,
• restrict processing,
• object to processing,
• withdraw marketing consent,
• request data portability,
• submit a complaint to a supervisory authority.

To exercise your rights, contact us using the details below.

9. Cookies

Book N’ Ride uses cookies and similar technologies to:

• improve website functionality,
• remember user preferences,
• analyze website traffic,
• personalize content and advertising.

Third-party services may also place cookies on your device for analytics and advertising purposes.

You can manage cookie preferences through your browser settings.

10. Third-Party Services

The website may contain integrations or links to third-party services such as payment gateways, analytics tools, social login providers, or external websites.

Book N’ Ride is not responsible for the privacy practices of third-party services.

11. Contact Information

Book N’ Ride operates under a registered Albanian VAT number M01909019E.

For any privacy or data protection inquiries, contact:

Email: info@booknride.al

12. Updates to This Policy

We may update this Privacy Policy from time to time.

The latest version will always be available on the website, and continued use of the platform after updates constitutes acceptance of the revised Policy.